Welcome to XenServer Support

XenServer technical support is available to our licensed customers, across the globe. We work with our customers to ensure business continuity and support mission critical operations. Our effective technical support team possesses deep technical expertise and experience, and is setup to respond swiftly to customer reported issues and identify resolutions rapidly.

Maintenance offerings for XenServer

To be eligible for Technical Support on XenServer

Product matrix
Product Version Language NSC EOM & EOL Notes
XenServer 8 EN Mar-26-2024 Nov-30-2028 XenServer specific licence required
Maintenance offering
Available Support
Standard Web & phone; Call back service; English only support
Response Times
Severity 1 24 x 7 x 365 response within 30 minutes
Severity 2 2 business hours*
Severity 3 8 business hours*
Severity 4 8 business hours*

*See Worldwide Service Agreement for XenServer for definition of business hours and full details on the maintenance offering.

Get started with XenServer